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Brittany Erspamer

Customer Experience Specialist
Customer Experience | Internal Support

How would you describe your role, purpose or the outcomes you drive?

I consider the Customer Experience Representative position as an essential support role to ensure that the office is running smoothly.  I expect that everything that I do will allow my team to do their jobs better and more efficiently.

How has your previous work experience prepared you for your role with Salo?

Through my experience in retail customer service and the restaurant industry, I have learned the importance of customer service, teamwork, organization and setting/reaching my own goals.

How do you achieve business outcomes?

I think it’s important to communicate clearly and honestly, never make assumptions when questions are the better solution and not take things for granted.  I also believe a smile on my face will put a smile on other peoples’ faces. I smile a lot.

What impact did your upbringing have on the way you approach your work and life?

Growing up with horses in my life taught me early on the importance of responsibility, respect and sportsmanship.  My dad was a state trooper, and he taught me to be aware of my surroundings and always be prepared. My mom is the president of a small, woman-owned business, and she showed me that hard work and dedication can bring good things. Always put forth your best, be humble and you will never be disappointed in your effort.

How would your friends describe you?

Confident with a burst of common sense.  I’m probably the Ann Landers of my peers.  I’m not saying they’re right, but one might say I’m not afraid to tell it like it is.

List three interesting things about you, but only one of them needs be true.

I can ride a horse backwards and forwards, with a saddle or without. I was an extra in the movie “Pretty Woman” and still receive Julia Roberts’ Christmas cards each year. As a child, my older sister told me that vampires lived in the woods by our house and that they were hunting me. I still believe her.

What is your favorite thing about working at Salo?

I love the people.  Not many people can honestly say they are excited for work every Monday morning, but I can!